Current Microsoft Certifications in AZ or MS tracks, preferably to ‘expert’ level.Help to improve efficiency, processes, documentation, and automation.Aid customer retention and satisfaction.Implement automation and service efficiency measures with scripting, coding and development, and API integrations.Technical security operations, SaaS service and platform management.Keep customers informed on status and progress of their Tickets.Assist with customer onboarding projects and Cloud migrations.Assist with technical escalation of issues from the wider Support team. Assist with the architecture, implementation and management of Azure infrastructure.You will need five-plus years work experience in multi-faceted IT Support roles including MSP experience, have high-availability Azure infrastructure design and management experience, Office 365, Group Policy/ADMX, Intune/Endpoint Manager, DNS, SCCM & PowerShell scripting and use for administration and automation. The ideal candidate must have current Microsoft Certifications in AZ or MS tracks – preferably to ‘expert’ level. You will also be involved in technical security operations, SaaS service and platform management. Serve as an escalation point for customer issues raised by the wider support team while assisting with the architecture, implementation and management of Azure infrastructure as the next escalation Engineer sought by fast-paced global IT Managed Service Provider. Frontend Developer - JavaScript Software Engineer.Intermediate Node.js Full Stack Engineer.EV Software Engineer - Thermal Management Systems/Simulink.
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